My platform isn’t connecting to OpenAI

If your platform isn’t connecting to OpenAI, the most common cause is that your OpenAI account doesn’t have funds available.

Steps to try:

1. Log in to your OpenAI account.
2. Check your billing status to make sure there are funds available.
3. If your account balance is low or empty, add funds and try again.

If your account is funded and you’re still having trouble connecting, please contact us and we’ll be happy to help.