The emails in my cohort workflow are not being sent

This is usually caused by an issue with WordPress’ scheduled tasks. The plugin uses a scheduled task to check every minute for any new emails that it needs to send.

To check this, please head to “Cohort Manager”  -> “Get Help” from your WordPress dashboard, then check the details for “Scheduled tasks”:

If it says that “Scheduled tasks” are not working, this can sometimes be resolved by deactivating, then reactivating the “Cohort Manager” plugin.

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If scheduled tasks are working, please check that your WordPress platform is able to send emails and that they are not going into a spam folder. A good way to check this is to run through the “Forgot your password” process on the login screen to ensure that you receive the email. Please visit the following page for assistance in resolving email issues with WordPress:

https://www.wpbeginner.com/wp-tutorials/how-to-fix-wordpress-not-sending-email-issue/

If you are still having issues after checking the above, please contact support for further help.