Troubleshooting and support

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We’re here to help you get the most out of your plugin. If you need help, or would like to report a big or suggest a feature please head to our Support page.

If you experience any issues with the plugin, please head to the Get help tab. Within here you will find a Troubleshooting section that provides key details about your system that are required for the integration to work. If any of the items in this list are red, then it suggests a problem that may need to be resolved. There is an option to download this information by clicking the Download details button. If you get in touch with a support query we may ask you to send us this information to help us assist with the issue.

Troubleshooting and support

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